Making Technical Support Reps More Effective in the Selling Process
As a leader in workplace learning and performance, FKA has worked in many industry sectors. One common challenge, whether it’s in technology, health services, pharmaceuticals, financial services or manufacturing, is the effective utilization of technical support resources in both pre- and post-sales activities.
How to ‘Design’ Microlearning
In a recent online session of our Developing Interactive eLearning program one of the participants asked a simple question,
Performance Coaching: Part 3
In this final blog on Performance Coaching, we will continue to review the Performance Coaching Model introduced in our last two blogs, specifically looking at feedback.