You can contact your FKA representative by phone at 1-800-FKA-5585 or 613-829-3412, electronically at firstname.lastname@example.org or by fax at 613-829-0845.
Frequently Asked Questions (FAQs)
You have questions, we have answers. Here are 25 of our most popular customer questions and answers.
HOW LONG ARE FKA PROGRAMS?
Program length varies from 1 to 5 days in duration. Hours each day are usually 8:30 a.m. – 5:00 p.m.
WHAT DO I NEED TO BRING WITH ME?
For our Instructional Techniques and CTT+ programs you will need to bring any materials or props you wish to use for your “practice teach” sessions. All other materials you need for the program will be provided by FKA.
WILL I RECEIVE ANYTHING BEFORE THE PROGRAM?
Yes, each participant will receive a precourse survey, as well as location and facility information. Precourse surveys are completed online.
HOW MANY OTHER PARTICIPANTS WILL BE IN THE PROGRAM?
To maintain effective group dynamics FKA keeps all programs at a manageable size. Generally programs do not exceed 12 – 15 participants. Instructional Techniques programs have a maximum of 12 participants per class. CTT+ programs have a maximum of 8 participants.
WHO IS MY PROGRAM INSTRUCTOR?
Our world-class facilitators are CompTIA CTT+ certified instructors with backgrounds and expertise in workplace learning and performance. On average, they have been with FKA for more than 18 years. They have worked in various learning and development roles including learning managers, course developers, training needs analysts, and performance consultants in a wide variety of industries.
HOW DO I REGISTER FOR MY PROGRAM?
There are four ways to register: Online by selecting the Public program date at the side of the selected program page.
By calling 1-800-FKA-5585 (1-800-352-5585). By sending an email to email@example.com or by fax to 613-829-0845.
WHEN DO I NEED TO PAY FOR MY PROGRAM?
Payment can be made immediately by Visa, MasterCard or American Express. All payments for Instructional Techniques, CTT+ and CTT+ Boot Camp programs must be received 3 weeks before the start of the program. Payments for all other programs must be recieved 2 weeks prior to the start of the program.
CAN I GET A DISCOUNT FOR MY PROGRAM?
Clients taking multiple programs for FKA certification are eligible for a $100 discount on their 3rd and subsequent programs. Three(3) or more individuals attending the same program from the same organization are also eligible for a discount. Ask your FKA representative about the special discounts that apply to in-house programs. (Discounts may not be combined.)
ARE MEALS INCLUDED WITH THE PROGRAM?
A continental breakfast is included each day at 8:00 a.m. for all public programs. Beverage services and snacks will be available during the day. Lunch is on your own.
WHAT KINDS OF RESOURCE MATERIALS ARE INCLUDED?
Each participant will receive a comprehensive program manual complete with decision tables, checklists, and templates for use back on the job.
IS A FOLLOW-UP SERVICE AVAILABLE AFTER THE PROGRAM?
Yes, FKA offers complimentary post-learning participant support in the form of a sustainment session consisting of a live facilitated 1 hour online follow-up (2-3 weeks post program) to maximize and reinforce learning. In addition FKA offers a 1-year hotline providing access to FKA experts to discuss lessons learned, successes, challenges, and best practices.
WHERE DOES FKA OFFER ITS PROGRAMS?
FKA uses high quality facilities across North America. You are in a safe, comfortable environment for each and every workshop. Public programs currently run in major urban centers across North America. These include Atlanta, Chicago, San Francisco, Washington DC, Toronto, Ottawa, and Calgary. Call for other locations.
MY CITY IS NOT ON YOUR LIST, WILL YOU OFFER A PROGRAM THERE?
Based on client demand new cities are added to the list. Check with your FKA representative for the latest locations. Dedicated programs can be run in any city and in any country.
DO YOU OFFER CUSTOMIZED PROGRAMS?
Yes, FKA will customize any of our existing programs to meet your needs. These can be delivered as a dedicated on-line or on-site program. Your needs for a custom program can also be met through FKA Consulting Services. This group will custom develop and deliver topics specifically suited to your organization’s needs.
WHERE ELSE CAN I SEE FKA?
FKA presents and exhibits at major North American Learning and Performance events. FKA President Michael Nolan, and others, are highly sought after speakers. Check out Events under About FKA to see where FKA will be next.
HOW LONG HAS FKA BEEN DELIVERING LEARNING WORKSHOPS?
FKA has been delivering high-quality learning and performance programs since 1966.
WHAT PROFESSIONAL LEARNING ORGANIZATIONS DOES FKA BELONG TO?
FKA belongs to: ATD – Association for Talent Development, ISPI – International Society for Performance and Improvement, CompTIA – Computer Technology Industry Association, I4PL – Institute for Performance and Learning, E-Learning Guild, and The Masie Center. We also enjoy a very close working relationship with ibstpi – International Board of Standards for Training, Performance and Instruction.
DO YOU OFFER ONE-ON-ONE COACHING?
FKA offers One-on-One Coached Learning on any of the topic areas covered in our programs. Coaching is available in person, online or by phone.
WHAT INSTRUCTIONAL METHODOLOGY DOES FKA USE?
For over 50 years, and applied to thousands of successfully completed learning and performance improvement projects, FKA has used and continues to develop their unique, robust and patented Methodology. It is the backbone of all FKA products and services.
TYPICALLY, HOW LONG ARE FKA CONSULTING PROJECTS?
Individual project length varies by requirements, level of effort, and deliverables. Projects can range from a few days or weeks, to many months or years.
WHAT TYPES OF RESOURCES DOES FKA USE ON CONSULTING PROJECTS?
FKA’s highly experienced project managers and consultants, fluent with the FKA Methodology, work collaboratively with you to determine the required project resources for your initiative. This may include subject matter experts from both FKA Consulting Services and your organization.
WILL I GET REPORTS ON MY CONSULTING PROJECT?
FKA’s Consulting Services develops a work plan collaboratively with you to identify timelines, requirements, level of effort, resources, and milestones. All factors will be mutually agreed on before commencing any project. To ensure that you’re kept up to date, weekly status reports are produced by the project leader which relate directly to the agreed on steps in the work plan.
AT WHAT LOCATION WILL MY CONSULTING PROJECT BE COMPLETED?
In these technology savvy times many project activities can be handled remotely or through the use of technology. Where activities are required on your site, they will be arranged to promote uninterrupted work flow.
WHAT TOOLS AND TECHNOLOGY WILL BE REQUIRED FOR MY CONSULTING PROJECT?
FKA Consulting Services utilizes state of the art tools and technology to facilitate the completion of your project.