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# Friesen, Kaye and Associates

The Experts in Knowledge Transfer and Workplace Performance

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## Posts

- [Scoping a Learning Solution – Art or Science? Part 3](https://fka.com/scoping-learning-solution-art-science-part-3/) - Part 3 – Assigning Development Ratios* *Development Ratios also include the effort required for all the Design activities. This is the third part of our blog, Scoping a Learning Solution – Art or Science? If you have not read the previous posts, please do so: Part 1 – Estimating Duration Part 2 – Selecting Instructional
- [Using Distance Coaching to Develop Untethered Workers](https://fka.com/using-distance-coaching-develop-untethered-workers/) - In 2014, Bersin by Deloitte published their infographic, Meet the Modern Learner. In it, they reported that companies are finding it harder to reach and develop their “untethered” workers. This is a significant problem because at the time 30% of full-time employees did most of their work remotely. It appears that this trend is only
- [Neuroscience Part 3:  Microlearning](https://fka.com/neuroscience-part-3-microlearning/) - Let me say up front I do not see the increased interest in microlearning as attributable to research in cognitive neuroscience but it is a logical extension of the Spacing Effect so I have included it as the third part of the Neuroscience series. Wikipedia Definition of Microlearning: Microlearning deals with relatively small learning units
- [What are the Instructor Competencies for Face-to-Face, Online, and Blended Settings?](https://fka.com/what-are-the-instructor-competencies-for-face-to-face-online-and-blended-settings/) - What does it take to be a competent instructor? That question has been asked a multitude of times and today’s perspective takes into consideration the face-to-face environments that most instructors and facilitators know (the physical classroom and on-the-job training scenarios), virtual facilitated (synchronous) learning, and blended settings. Competence is the ability of an individual to
- [How to ‘Design’ Microlearning](https://fka.com/how-to-design-microlearning/) - In a recent online session of our Developing Interactive eLearning program one of the participants asked a simple question, I understand what microlearning is and the technology available to develop and deploy it but how do you design it? How To Design Microlearning? It seems like it should be an easy question to answer but
- [HR as Strategic Business Partners](https://fka.com/hr-as-strategic-business-partners/) - In most organizations today, the Human Resource (HR) professional works in a highly matrixed environment, often with multiple decision-makers and stakeholders. They meet the needs and challenges of the business, with HR roles that are highly specialized, and provide expertise in such key areas as:Learning & DevelopmentWorkforce PlanningTalent AcquisitionDiversity & InclusionCulture, Engagement & Career ManagementOrganization
- [Performance Coaching: Part 3](https://fka.com/performance-coaching-part-3/) - In this final blog on Performance Coaching, we will continue to review the Performance Coaching Model introduced in our last two blogs, specifically looking at feedback. Performance Coaching is an ongoing process designed to help the Person Being Coached gain greater competence and overcome barriers to improving performance. Our earlier blogs discussed the importance of:
- [Performance Coaching: Part 2](https://fka.com/performance-coaching-part-2/) - In an earlier blog, we discussed the importance of Performance Coaching as a talent development strategy, demonstrating commitment to develop and support individuals. Performance Coaching harnesses the value of internal employee resources to develop others, which in turn saves time, money and increases overall employee engagement and retention. We defined Performance Coaching as an ongoing
- [Performance Coaching](https://fka.com/performance-coaching/) - Performance Coaching has become an important tool and key capability in supporting a high- performance oriented culture in many organizations. Effective and timely, it can make the development and implementation of a business strategy more successful. This is especially successful in an environment that is fast-paced, competitive and uncertain. The Talent Development Challenge Despite the
- [Making Technical Support Reps More Effective in the Selling Process](https://fka.com/making-technical-support-reps-more-effective-in-the-selling-process/) - As a leader in workplace learning and performance, FKA has worked in many industry sectors. One common challenge, whether it’s in technology, health services, pharmaceuticals, financial services or manufacturing, is the effective utilization of technical support resources in both pre- and post-sales activities. Most sales models identify key stages of a sales call which focus
- [How to Engage New Employees Using Positive Reinforcement](https://fka.com/how-to-engage-new-employees-using-positive-reinforcement/) - Performing quickly and acceptably at a new job is especially difficult. Standards have yet to be fully understood, working relationships aren’t yet established, and procedural details must be learned.How you handle a new employee, when he or she begins performing acceptably can have long-term implications. This is your first chance to demonstrate what the organization
- [How to Invest in Informal Learning - Part 2](https://fka.com/how-to-invest-in-informal-learning-part-2/) - Describe required knowledge and skills In the first part of the blog on Investing in Informal Learning I suggested that even though the learning is ‘informal’ there needs to be a process to enable it. To start the process, identify the need and then describe the knowledge and skills to be learned. An example will
- [How to Invest in Informal Learning](https://fka.com/how-to-invest-in-informal-learning/) - Recent articles and posts prompted me to think about informal learning. At least one of the two words is easy to understand. Learning - The acquisition of knowledge or skills through study, experience, or being taught. What is Informal Learning? Making learning ‘informal’ however does not change learning. Like ‘formal learning’, ‘informal learning’ is
- [Delivering Powerful Presentations](https://fka.com/delivering-powerful-presentations/) - We recognize that delivering powerful presentations has become a prime communication tool in business today. We also have personally experienced many presentations that are not done well. In an earlier blog we examined the importance of creating winning presentations. We identified key factors in the preparation and design of the session such as: Defining the
- [Creating Winning Presentations](https://fka.com/creating-winning-presentations/) - You’ve been voluntold by your manager to make a presentation at an upcoming technical conference. “Why me?” you ask. “Well that’s easy, you are the subject matter expert (SME) in this area”. You both agree about being the subject matter expert and so off you go to pull together your presentation. Here are some considerations
- [Writing Effective Objectives: Part 2](https://fka.com/writing-effective-objectives-part-2/) - In an earlier blog, we discussed the fundamentals of objectives, specifically: why create objectives and what makes objectives effective. We described an objective as a clear statement of what we expect the learners to be able to do by the end of the learning program. We defined effective objectives as being specific, measurable and learner-centered.
- [Creating Effective Objectives: Part 1](https://fka.com/creating-effective-objectives-part-1/) - I recently reviewed an article written by Michael Dalmaridis, Manager of Learning and Development at Meridian, that focused on, “The word you should never use in Learning Objectives…...Understand!” Mr. Dalmaridis, your colleagues here at Friesen, Kaye and Associates (FKA) have never agreed more. We have been in the Workplace Learning and Performance space for over
- [Job Aids for Selecting Instructional Strategies – Part 1: Decision Tree](https://fka.com/job-aids-selecting-instructional-strategies-part-1-decision-tree/) - In a previous post on How to Select an Instructional Strategy I said I wanted to introduce a structured approach for selecting instructional strategies. The structure comes from some job aids like decision trees and checklists. This post presents the decision tree that is based on the four dimensions of the Instructional Strategy Framework (ISF)
- [Live from Atlanta](https://fka.com/live-from-atlanta/) - We are writing to you live from the Training 2018 Game Changer Conference and Expo, February 12-14 from Atlanta, Georgia. This is TRAINING Magazine’s 41st Annual Conference and FKA, as an industry leader in workplace learning and performance, has been a proud presenter at this event for over 25 years. This year has been no exception.
- [How to Select an Instructional Strategy](https://fka.com/select-instructional-strategy/) - As an Instructional Designer what do you think drives the selection of the instructional strategy for any project? In a previous post, Scoping a Learning Solution – Art or Science? Part 2 – Instructional Strategy, we introduced the four dimensions of Instructional Strategy Framework (ISF): Click on Image to EnlargeBased on the four dimensions, FKA
- [Working with Subject Matter Experts: A Blessing or A Curse?](https://fka.com/working-smes-blessing-curse/) - Way back in 2005, one of our senior instructors presented a session at the annual Training Magazine Conference, with the same title as this blog. It’s still a valid concern in 2018! There are many projects when instructional designers can’t do their jobs without the valuable help of subject matter experts (SMEs)! They can help
- [If Learning Styles have been debunked why are they still introduced in our Design and Development programs?](https://fka.com/learning-styles-debunked-still-introduced-design-development-programs/) - A recent post in LinkedIn generated a lot of discussion about the validity and value of Learning Style Inventories. It became a topic of discussion among our team because it produced strong arguments for both the PRO and the CON perspectives. It has been widely accepted that learning styles have no scientific basis for any
- [Assessing On The Job Training Instructors](https://fka.com/assessing-ojt-instructors/) - Question of the week: Does the FKA Lesson Feedback Form used to assess classroom instructors apply for evaluating On The Job Training instructors? Our inboxes often hold interesting requests that spark conversations among our FKA team, and this week’s email provided another thought-provoking question. “Does the FKA Lesson Feedback Form used to assess classroom instructors
- [Instructional Design – an Art or a Science?](https://fka.com/instructional-design-art-science/) - This morning two colleagues and I finished presenting a six-session online program for instructional designers. Participants had a range of design experience from beginners to four or five years. As we were wrapping up, one of the new designers commented that the biggest surprise for him was that instructional design is actually more of an
- [Learner Engagement: Ensuring Successful Practice](https://fka.com/learner-engagement-ensuring-successful-practice/) - We believe that the three pillars of solid instructional design are the: Adult Learning Principles - Blog 1 Blog 2 Systematic Learning Process - Blog VIVE Formula These three pillars maximize learning by boosting learner engagement. When all three pillars are in place, you can guarantee learning will take place. Systematic Learning Process Review As
- [Using Voice to Maximize Learning](https://fka.com/using-voice-maximize-learning/) - How you say something can be as important as what you say. This is true for face-to-face instructors, but it is critical in the virtual environment. Online instructors cannot give any visual cues as to how they feel about what they are saying; they only have their voices to hold the learners’ interest and show
- [Interviewing for a New Position](https://fka.com/interviewing-new-position/) - Often at this time of the year, we reflect on change and the possibilities of looking for a new job. There are many reasons why we consider other positions, but once we have decided to do so, then our preparation begins, and step one is getting ready for the interview. A job interview is your
- [Learning Strategy Road Map](https://fka.com/learning-strategy-road-map/) - Overview The two most frequently asked questions by new clients are, “Can you helps us improve/update/increase …” and “Should we be investing in that new …” Our response is always the same, “Do you have a strategy or road map that you are currently following?” A recent Brandon-Hall study found that aligning the learning strategy
- [Forces of Change Impacting Learning  and Development](https://fka.com/forces-change-impacting-ld/) - Earlier this week, FKA President, Michael Nolan, presented Becoming a High-Performance Learning Organization at I4PL 2017 conference and trade show in Toronto. Here is an excerpt from his presentation on the six main forces of change impacting Learning and Development today. There are six forces of change impacting learning and development - globalization, social media
- [Teachers or Learning Experiences that made a Difference](https://fka.com/teachers-learning-experiences-made-difference/) - With all the hurricanes, wildfires and political uncertainties we have been experiencing I thought we could all benefit by reflecting on teachers who made a difference in our lives and then remembering that what we do is important! Three colleagues on the FKA team wanted to share their memorable learning experiences: Mrs. Smith Without giving
- [Maximizing the Impact of On the Job Training](https://fka.com/maximizing-impact-ojt/) - Not too long ago we were asked the following question: Q: “What can trainers do to make on the job training effective?” We thought other people might be interested in the response Michael Nolan, President of FKA, provided. A: The number one component of success with on the job training (OJT) is careful planning. It
- [Using Your “Lessons Learned” to Design More Efficiently](https://fka.com/using-lessons-learned-design-efficiently/) - With the constant pressure to do more for less…and FASTER!, learning professionals are always on the look-out for tips from experienced professionals. This blog describes how FKA’s design and development team takes full advantage of decades of experience over hundreds of projects. In a nutshell, we follow two simple rules: Work “smarter” on current projects
- [Assessing the Design of a Learning Program: Part 2](https://fka.com/assessing-design-learning-program-part-2/) - In part 1 of this blog we identified how we define an “effective design” and introduced our Learning Evaluation form and discussed how it can be used with the designers’ clients to confirm they have a clear understanding of their clients’ expectations for their learning programs. Part 1 also described the first step in the
- [Assessing the Design of a Learning Program: Part 1](https://fka.com/assessing-design-learning-program-part-1/) - As an instructional designer why would you want to assess the design of a learning program? It could be as straightforward as wanting to know if you have done a good job on the program design you just completed. It could be more complex. For example, you might want to identify which of the existing
- [Maximizing Learning Transfer](https://fka.com/maximizing-learning-transfer/) - It is a fact that organizations are spending billions of dollars annually on their learning and development (L&D) activities. Paired with this fact, is the belief that no more 20% of this investment results in the transfer of the new skills and knowledge back to the job. Current research in neuroscience (Neuroscience Part 1: What
- [Getting Certified with FKA](https://fka.com/getting-certified-fka/) - FKA is the recognized leader in Trainer Certification. We have helped over 80,000 learning and performance professionals attain meaningful certification in their industry. You can earn these premier credentials in several ways. FKA Certifications FKA offers six Professional Development Certification tracks: Professional Designer, Professional e-Designer, Professional Facilitator, Professional e-Facilitator, Master Learning Professional and Master Learning
- [Adult Learning Principles: Incorporating them into the Virtual Classroom](https://fka.com/adult-learning-principles-incorporating-virtual-classroom/) - Part 2 of a Two-Part Series - The Virtual Classroom In the first blog of this series we talked about incorporating adult learning principles in the traditional classroom. This second blog focuses on how to adapt these principles for the virtual classroom. Adult Learning Principles are the actions and conditions that support, enhance and promote
- [Adult Learning Principles: Incorporating them into the Traditional Classroom](https://fka.com/adult-learning-principles-incorporating-traditional-classroom/) - Part 1 of a 2-Part Series Adult Learning Principles are the actions and conditions that support, enhance and promote learning for adults. FKA has identified ten adult learning principles specific to instructors/facilitators that ensure learning happens. In this blog we will focus on how to incorporate adult learning principles in the traditional classroom. 1. Adults
- [Using Scenario-Based Questions to Tell Them a Story](https://fka.com/tell-them-a-story/) - Using scenario-based questions (SBQs) to draw learners in and deepen their learning. Monday morning, 9:00 am You have been through all your emails and responded to the ones that needed immediate action. You need to get started on your current project ASAP! You know it is going to be a long week because you have
- [Four Stages of Learning and Retention Factors](https://fka.com/four-stages-learning-retention-factors/) - Effective facilitators and instructional designers, support the stages of learning by helping learners appreciate where they are in the model and then guide them through the subsequent stages. Let’s quickly review the Four Stages of Learning and then identify some retention factors that increase the probability of moving information into the long-term memory, through those
- [How to Grab and Hold a Learners’ Attention!](https://fka.com/grab-hold-learners-attention/) - For learners to learn, they must pay attention. It is our job as instructional designers and facilitators to ensure learners will be motivated to focus on the content throughout the lesson. This article talks about how to grab and hold learners’ attention! Motivation has two stages: 1. Initial 2. Ongoing Initial Motivation Initial motivation hooks
- [Putting the Systematic Learning Process to Work](https://fka.com/putting-systematic-learning-process-work/) - As a leader in workplace learning and performance, FKA has developed a simple formula to guide design and delivery of learning programs that maximizes learning. Regardless of whether learning happens in a classroom, online, or in the workplace, effective learning uses the Systematic Learning Process. Three Phases, Five Components of the Systematic Learning Process The Systematic
- [Scoping a Learning Solution – Art or Science?  Part 5](https://fka.com/scoping-learning-solution-art-science-part-5/) - Scoping a Learning Solution Part 5 – Project Plan This is the fifth and final part of our blog, Scoping a Learning Solution – Art or Science?. If you haven't read the earlier parts, please do so: Part 1 – Estimating Duration Part 2 – Selecting Instructional Strategies Part 3 – Assigning Development Ratios Part 4
- [Scoping a Learning Solution – Art or Science?  Part 4](https://fka.com/scoping-learning-solution-art-science-part-4/) - Part 4 – Media Requirements & Evaluation Plan This is the fourth part of our blog ‘Scoping a Learning Solution – Art or Science?’ If you have not read the previous posts, please do so: Part 1 – Estimating Duration Part 2 – Selecting Instructional Strategies Part 3 – Assigning Development Ratios By the end
- [Scoping a Learning Solution – Art or Science? Part 2](https://fka.com/scoping-learning-solution-art-science-part-2/) - Part 2 – Instructional Strategy This is the second part of our blog, Scoping a Learning Solution – Art or Science?. If you have not read “Part 1 – Estimating Duration” yet, please do so before reading this blog. Part 1 provides an overview of the entire scoping process. Choose Instructional Strategies The second step
- [Scoping a Learning Solution – Art or Science?](https://fka.com/scoping-learning-solution-art-science/) - Estimating Duration Scoping a learning solution…is it an art or is there some science involved? After 50+ years of scoping a wide range of learning solutions, FKA can say, “Yes.” There is an ‘art’, or at least a skill, to scoping a solution but we have developed a structured approach that provides a scientific framework
- [Making the Transition from Classroom Trainer to Virtual Classroom Trainer](https://fka.com/making-transition-classroom-trainer-virtual-classroom-trainer/) - For those of you who have made the move to facilitating in the virtual world…. Congratulations! It was simple and easy, right? Or was it? Even though you had a course that was already developed (for the physical classroom); and had learning objectives that were specific, measurable and learner-centered; the smooth move to the virtual
- [Identifying MAD Clients: What L&D Professionals Need to Know](https://fka.com/identifying-mad-clients-ld-professionals-need-know/) - For learning and performance initiatives to be successful, Learning and Development (L&D) professionals must understand who the “real” client is and what sort of help they desire to meet their performance and business needs. In any given client situation, the L&D professional may find a variety of individuals who initially appear to be clients, but
- [Conducting Successful Focus Groups](https://fka.com/conducting-successful-focus-groups/) - Michael Nolan1 Abstract: Focus groups are widely accepted as a critical data-gathering method that produces key results at a reasonable cost. The method is particularly important when the goal is to gather perceptions, opinions, suggestions, attitudes or feelings about a specific topic. Focus groups are also used to get insight into why these beliefs or
- [Running Effective Meetings: Getting the Most Out of Your Meetings](https://fka.com/running-effective-meetings-getting-meetings/) - All of us have experienced meetings that start late, run long, go off topic, and have no structure to encourage productivity. This leads to a waste of valuable time, money and resources, and needs to stop! This article focuses on running effective meetings. As meeting specialists, Friesen, Kaye and Associates, has been sharing some Key
- [Running Effective Meetings: Encouraging Constructive Participation](https://fka.com/running-effective-meetings-encouraging-constructive-participation/) - In the first three blogs in this series about running effective meetings focused on the Organizational Skills: Getting Started Part 1 Getting Started Part 2 Keeping Moving Running Effective Meetings: Encouraging Constructive Participation As we continue our discussion from previous blogs on facilitating effective meetings, we now move from the Organizational Skills of Getting Started,
- [Running Effective Meetings: Keeping Moving (Part 3)](https://fka.com/running-effective-meetings-keeping-moving-part-3/) - In the first two blogs in this series about running effective meetings we identified the first phase, Getting Started, and the 7 Key Actions that should take place, prior to the working part of the meeting: Define the purpose and desired outcome. Determine if a group meeting is necessary. Identify who should attend. Define when
- [Running Effective Meetings: Getting Started (Part 2)](https://fka.com/running-effective-meetings-getting-started-part-2/) - In the first blog in this series , Running Effective Meetings: Getting Started (Part 1) we identified the first phase, Getting Started, and the first 4 Key Actions that should take place, prior to the meeting: Define the purpose and desired outcome. Determine if a group meeting is necessary. Identify who should attend. Define when
- [Running Effective Meetings: Getting Started (Part 1)](https://fka.com/running-effective-meetings-getting-started-part-1/) - In last week’s blog we identified several reasons why meetings are often a waste of time. FKA’s Facilitation Skills: Running Effective Meetings program identifies key actions that allow the meeting facilitator and organizers to effectively plan and establish a clear framework for governing their meetings. The framework identifies crucial actions around three key phases: 1.
- [Stop Wasting My Time: The Expense of Ineffective Meetings](https://fka.com/stop-wasting-time-expense-ineffective-meetings/) - Have you ever doodled or day dreamed during a meeting, or made “To Do” lists while someone goes on and on about who knows what? Well join the crowd. According to a study by MCI Conferencing, most people who meet on a regular basis admit to daydreaming (91%) or bringing other work to meetings (73%).
- [eLearning Game Development Workflow Part 3](https://fka.com/elearning-game-development-workflow-part-3/) - Step 3 of the Game Development Workflow - Develop the Storyboard The third step in developing an online game is to represent the game concept in terms the programmer can interpret. This is achieved by preparing a storyboard of the game. The game storyboard is similar to the storyboard prepared for any e-learning development project.
- [eLearning Game Development Workflow Part 2](https://fka.com/elearning-game-development-workflow-part-2/) - Step 2 of the Game Development Workflow - Design the Game Concept The second step in the game development workflow is to complete the conceptual design of your game. This is where you describe keys aspects of the games design. There are six things that need to be specified in the concept: Alignment (Align game
- [eLearning Game Development Workflow Part 1](https://fka.com/elearning-game-development-workflow-part-1/) - Why do we Need a Game Development Workflow? As the use of games as a method of instruction increases the need for a clear development workflow increases. A game development workflow is an extension of the instructional systems design (ISD) workflow. Using FKA’s ISD methodology as the framework the decision to include a game as
- [Focus on Performance](https://fka.com/focus-on-performance/) - Performance Improvement The Learning and Development (L&D) profession continues to undergo major structural changes, one of which is to the transition away from a focus on learning as the output and toward a focus on performance improvement. To successfully focus on performance, L&D must be redesigned so that its goal is to enhance human performance
- [So who is SAM?](https://fka.com/so-who-is-sam/) - Successive Approximation Model (SAM) is an agile development model created by Michael Allen, a recognized pioneer and leader in the design of interactive multimedia learning tools and applications. Click on Image to EnlargeSAM is a method that Allen applied to his instructional design models as a means of creating more effective and efficient ways to
- [Diary of a Road Warrior: A Week in the Life of Presenting at Conferences](https://fka.com/diary-road-warrior-week-life-presenting-conferences/) - What a terrific week of Learning and Development. I traveled from the East to West Coast and back to deliver four amazing sessions at TRAINING 2017 in San Diego, California and HRPA’s 2017 Annual Conference and Trade show in Toronto, Ontario. Here is brief play-by-play, that I know most Road Warriors have experienced, along with
- [AGILE Instructional Design](https://fka.com/agile-instructional-design/) - Can a 45-year old ISD methodology keep up with the changes? It’s true that FKA’s Instructional Systems Design (ISD) methodology is old. It was introduced by our founder, Paul A. Friesen, in 2 books he wrote and published: An Introduction to Instructional Programming. Published in 1970 by Friesen, Kaye & Associates, Ltd. Designing instruction: a
- [How Learning Contributes to Organizational Success](https://fka.com/learning-contributes-organizational-success/) - Friesen, Kaye and Associates is celebrating 50 years in the learning and performance improvement field. This is what we have learned about how effective learning programs can greatly increase the success of any organization. Human Resource Professionals and Learning Leaders understand that investing in workplace learning initiatives is a critical enabler to a skilled, engaged
- [Neuroscience Part 2:  Spacing Effect](https://fka.com/neuroscience-part-2-spacing-effect/) - Spacing Effect versus Spaced Learning There is a lot of new terminology being used when talking about neuroscience and how it’s research can be applied to increase learning. Two terms you often hear—and should be clarified— are: ‘Spacing Effect’ and ‘Spaced Learning’. Wikipedia defines them as: Click on Image to EnlargeWhile these Wikipedia definitions do
- [Neuroscience Part 1:  What Was Old is New Again](https://fka.com/neuroscience-part-1-old-new/) - FKA celebrated its 50th anniversary this past year. Paul Friesen started the company in 1966 and, along with Joe Harless and Bob Mager, was part of ushering in a formalized approach to training in the business world. In his book, “Designing instruction: A systematic or "systems" approach using programmed instruction as a model” published in
- [Do you Need ISD (Instructional Systems Design) to Support Informal Learning?](https://fka.com/need-isd-instructional-systems-design-support-informal-learning/) - A previous post, Coached Informal Learning discussed the 70:20:10 model of learning and development which suggests that 90% of learning is achieved through informal learning and only 10% is achieved through formal learning. Effective L&D organizations use an instructional system design (ISD) methodology to ensure the formal learning developed and delivered aligns with the performance
- [Coached Informal Learning](https://fka.com/coached-informal-learning/) - The 70:20:10 model of learning and development states that 70% of learning comes from on-the-job experiences; 20% comes from getting feedback, observing others and developmental relationships; while only 10% comes from formal learning events. Giving managers, supervisors and peers a coaching framework that continuously nurtures individual development will help your organization meet the 20% need.
- [Millennials](https://fka.com/millennials/) - Gen Y or the “millennials” are becoming the dominant demographic in the corporate learning population. Born between 1982 and 2004, millennials are the under 45’ in the work force. Is that really significant? When you consider they are the first ’digital natives’, and have always had access to computers and television, so it is very
- [Do Organizations really need a Learning Strategy?](https://fka.com/do-organizations-really-need-a-learning-strategy/) - Many Organizations are stretched so thin. Time is at a premium and we often hear comments such as: “We are just trying to get the training done that is being asked for”. Why a Learning Strategy? In the context of today’s continuous changing business realities, the investment in new skills is also required to
- [How Will the Learning Strategy Be Deployed?](https://fka.com/how-will-the-learning-strategy-be-deployed/) - The best Learning Strategy in the world is nothing unless well deployed. Regardless of the scope of the Learning Strategy (lean or comprehensive), some level of change is expected from the deployment and should be addressed accordingly. How did you develop a Learning Strategy? How you develop your Learning Strategy will have a direct impact on
- [What is a Learning Lane and why is it important?](https://fka.com/what-is-a-learning-lane-and-why-is-it-important/) - In the 70/20/10 Model of Learning, many organizations only capture activities associated with the 10% or formal learning component. As L&D professionals, we need to know where the rest of learning is truly happening in our organizations. What is a Learning Lane? The LEARNING LANE is a map of the various “learning touch points”
- [How to Train Learners Whose First Language is Not English: Part 1](https://fka.com/how-to-train-learners-whose-first-language-is-not-english-part-1/) - In today’s global society, many learners are facing the challenge of participating in training programs delivered in English, which is not the language that they speak. Since most of these learners have not been introduced to the vocabulary and concepts of English, comprehending the new content and learning may become problematic for them. A
- [How to Train Learners Whose First Language is Not English: Part 2](https://fka.com/how-to-train-learners-whose-first-language-is-not-english-part-2/) - Part of the richness for many organizations today is the variety of languages and cultures that are represented in their business. Cultural sensitivity and the competence to deal with such differences are important skills for L&D professionals. More than ever, language and cultural differences are influencing how workplace learning programs are designed and delivered to
- [Does your Instructional Systems Design Methodology Support Adaptive Learning?](https://fka.com/does-your-instructional-systems-design-methodology-support-adaptive-learning/) - TD Magazine published an article in the May 2018 issue (pg. 20) titled “Preparing Your Organization for Adaptive Learning” in which Zachary Konopka outlined six ‘considerations’ that could help an organization as they embrace an Adaptive Learning approach. The fifth consideration was “Rethink the instructional designer’s role”. I would broaden this consideration to “Rethink the
- [How Managers Create a Culture of Motivation](https://fka.com/how-managers-create-a-culture-of-motivation/) - People who feel ownership of their work are likely to find that work more meaningful than people who have no say in how goals are accomplished. Recognition extends the motivating effects of personal achievement into responsibility and accountability, which are motivating for the employee, valuable for the manager, and also cost-effective for the organization.
- [How to Sustain Learning](https://fka.com/how-to-sustain-learning/) - According to the latest State of the Industry Report by the Association for Talent Development (ATD), organizations spent $1,273 per employee on direct learning expenditure. Paired with this fact is the belief that no more than 20% of this investment results in the transfer of the new skills and knowledge back to the job. If
- [Consulting Roles for L&D - Part One](https://fka.com/consulting-roles-for-ld-part-one/) - The Learning and Development profession continues to undergo major structural changes, one of which is the transition from a focus on learning as an output and toward a focus on performance improvement. There must be people in the Learning and Development (L&D) function, frequently known as Performance Consultants, who are responsible for partnering with their
- [Consulting Roles for L&D - Part Two](https://fka.com/consulting-roles-for-ld-part-two/) - In our previous blog, Consulting Roles for L&D Part One, we identified that to successfully focus on performance, L&D must be redesigned so that it’s goal is to enhance human performance in support of business goals. In doing so, L&D professionals act as performance consultants in their organizations. But transitioning to a performance consultant from
- [Analyzing Data](https://fka.com/analyzing-data/) - Recently Scott Weersing of GP Strategies asked the questions “Should we add data science to competency/skills needed now?” in a post he made on LinkedIn. The post referenced a Harvard Business Review article “The Democratization of Data Science”.The post and string of comments prompted this post which describes the data analysis workflow that is introduced
- [How Can I Improve Dull and Boring Training?](https://fka.com/how-can-i-improve-dull-and-boring-training/) - One of the more common requests we receive is from clients asking for help with an existing course they describe as dull and boring training. When I look back at the history of these scenarios there is a pattern of the courses being technical training. The training is teaching how to use a software application
- [How to Engage Learners](https://fka.com/how-to-engage-learners/) - Do you need to improve the effectiveness of your instructor’s ability to transfer skill and knowledge in the physical, virtual, or on-the-job learning environments? Does the delivery of your training programs lack engagement and motivation? Do your learners get tired of the same presentation or application methods?If the answer is yes, here are 10 simple
- [Motivated to Learn Continuously](https://fka.com/motivated-to-learn-continuously/) - Recently I was tasked by FKA’s President, Michael Nolan, to write an article about my motivation to learn continuously. Michael had taken an interest in my reading habits because I am continuously quoting from the books I read during conversations in the office.I have developed a passion for reading; inhaling books in their many forms
- [What are the Instructor Competencies for Face-to-Face, Online, and Blended Settings?](https://fka.com/what-are-the-instructor-competencies-for-face-to-face-online-and-blended-settings-2/) - *** Content in this post is outdated as IBSTPI has made changes. Please see our updated post***What does it take to be a competent instructor? That question has been asked a multitude of times and today’s perspective takes into consideration the face-to-face environments that most instructors and facilitators know (the physical classroom and on-the-job training
- [How to Use Instructor Competencies](https://fka.com/how-to-use-instructor-competencies/) - In an earlier blog we discussed what are the Instructor Competencies for face-to-face, online and blended settings. In this blog, we’ll identify the uses of instructor competencies in terms of how they can improve instruction and enhance learning and performance.Instructors:Individual instructors are the primary audience for these competencies given that learning and development practitioners want
- [Learn to Learn While Learning. A Perspective.](https://fka.com/learn-to-learn-while-learning-a-perspective/) - After nearly 15 years with the same employer, I took the plunge and found a new job. It was a change that I desperately needed, both personally and professionally. As with most things, I didn’t simply take a few steps to the left or right – I dove headfirst into a brand new, profession- Learning
- [Top 6 Tips for Running Successful Online Learning Sessions](https://fka.com/top-6-tips-for-running-successful-online-learning-sessions/) - I have provided technical support for online learning sessions during most of my 16 years at FKA, using many of the available platforms. The quality of the technology has improved over the years, but technology being what it is, there are still things that go wrong. Here’s list of my top 6 tips for running
- [Making Technical Support Reps More Effective in the Selling Process](https://fka.com/making-technical-support-reps-more-effective-in-the-selling-process-2/) - As a leader in workplace learning and performance, FKA has worked in many industry sectors. One common challenge, whether it’s in technology, health services, pharmaceuticals, financial services or manufacturing, is the effective utilization of technical support resources in both pre- and post-sales activities. Most sales models identify key stages of a sales call which focus
- [7 Instructional Techniques to Maximize Learning in the Virtual Classroom](https://fka.com/7-instructional-techniques-to-maximize-learning-in-the-virtual-classroom/) - Check out our video where we reveal “7 Instructional Techniques to Maximize Learning in the Virtual Classroom”.

## Pages

- [Home](https://fka.com/) - Transform your team with FKA's expert corporate trainer services. Enhance skills, boost productivity, and achieve business goals through tailored training programs.
- [Registration](https://fka.com/registration/)
- [About FKA](https://fka.com/about/about-fka/) - President’s Message As President of Friesen, Kaye and Associates (FKA), it is my pleasure to welcome you. For 60 years, we have been a thought leader in the field of workplace learning and performance. During that time, we have earned the reputation as the #1 Train-the-Trainer organization in North America and beyond. Our mission is to help organizations
- [Contact Us](https://fka.com/contact-us/) - Contact Us Have Questions? Please reach out to us. Have questions, needs, learning or performance concerns? Our team of experts can help. 1-800-352-5585 fka@fka.com Live Chat How Can We Assist You? Please fill out and submit the form below and we'll get back to you as soon as possible.* - required field First Name *
- [List Test](https://fka.com/list-test/) - February 2026Performance Consulting in the Virtual Environment - Online - Microsoft Teams - Starts: February 2, 2026March 2026Instructional Techniques Online - Online - Microsoft Teams - Starts: March 3, 2026Designing Instruction Online - Online - Microsoft Teams - Starts: March 30, 2026April 2026Instructional Techniques for the Virtual Classroom - Online - Microsoft Teams - Starts:
- [Microsoft MCT](https://fka.com/microsoft-mct/) - Microsoft MCT If you are interested in the Microsoft Certified Trainer (MCT) certification, you can pick from one of the following FKA programs. Instructional Techniques for the Virtual Classroom – Self-Directed The following facilitated programs also qualify: Instructional Techniques Instructional Techniques Online Instructional Techniques for the Virtual Classroom
- [Certifications](https://fka.com/certifications/) - Certifications Professional Instructional Developer For individuals responsible for developing learning resources based on the course design plan or blue print provided by the instructional designer. The learning resources include facilitator and learner materials to support the complete range of learning environments from the physical (traditional) classroom, and other face to face environments, to online and
- [Free Draw - Thanks!](https://fka.com/free-draw-thanks/) - Thank You! Thank you for entering our draw. We’ll be announcing the winners soon, so stay tuned.
- [Draw for Free Seat on an FKA Program](https://fka.com/draw-for-free-seat-on-an-fka-program/)
- [Case Studies](https://fka.com/case-studies/) - Case Studies Trainer Excellence Client Market leader of innovative medical technologies, equipment and services in the area of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine in the Healthcare Industry. Situation The client’s Technical Application Specialists provide and maintain the medical equipment, answer technical and clinical application questions, and provide training to their customers
- [Virtual Programs](https://fka.com/virtual-programs/) - Virtual Programs Complete your learning online… The normal way of doing business has changed, at least for the time being. With physical distancing and working from home, the need for online learning has grown immensely. In response, FKA is offering new programs via online learning in addition to the ones that we already had. Check
- [Thank You](https://fka.com/thank-you/) - Contact Us Have Questions? Please reach out to us. Have questions, needs, learning or performance concerns? Our team of experts can help. 1-800-352-5585 fka@fka.com Live Chat Thanks for Submitting Your Request! One of our Team members will be in touch shortly. Our Offices Ottawa, Ontario 1750 Courtwood Cres. Suite 311 Ottawa, ON K2C 2B5P: 1-613-829-3412
- [Blog](https://fka.com/blog/) - Latest Article PREV NEXT All Insights What are the Instructor Competencies for Face-to-Face, Online, and Blended Settings? Blog 7 Instructional Techniques to Maximize Learning in the Virtual Classroom Uncategorized Making Technical Support Reps More Effective in the Selling Process Blog Top 6 Tips for Running Successful Online Learning Sessions Blog Learn to Learn While Learning.
- [Consulting Services](https://fka.com/consulting-services/) - FKA Consulting Services Analyzing Needs & Planning Strategy Learning and performance interventions lead to successful on-the-job performance when based on complete and accurate analysis of the required skills and knowledge. We analyze the causes and identify performance, learning and non-learning interventions tailored to meet the needs of your organization. E-learning Readiness Assessment Let FKA help
- [Terms and conditions](https://fka.com/terms-and-conditions/) - Terms and Conditions OVERVIEW This website is operated by Friesen, Kaye and Associates. Throughout the site, the terms “we”, “us” and “our” refer to Friesen, Kaye and Associates. Friesen, Kaye and Associates offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all
- [Privacy Policy](https://fka.com/privacy-policy/) - Privacy Policy At FKA we understand how you feel about the use of your private information. We appreciate the trust you place in us by providing your information. You may browse the FKA site at anytime without providing your personal information. For certain sections, services and product purchases you will be required to provide personal
- [Faqs](https://fka.com/about/faqs/) - Friesen, Kaye and Associates Client List For over 50 years, Friesen, Kaye and Associates has worked with a large number of national and international organizations, companies, and brands. Here is a selection of FKA clients and partners. Are you on the list? A Abbott Laboratories, Aboriginal Human Resource Council, Ace Canada, Adobe Systems Inc., AETNA,
- [Keynote Presentations](https://fka.com/keynote-presentations/) - Keynote Presentations The following sessions delivered at conferences and special events are also available on a customized on-line or on-site basis. They can be included in your upcoming corporate meeting or organizational function and can also be expanded or combined to create 1/2 day or longer learning interventions. BLENDED LEARNING SUCCESS STORY: REVITALIZING NEW HIRE
- [Sustainment](https://fka.com/sustainment/) - Sustainment POST-LEARNING TRANSFER AND SUSTAINMENT FKA offers a unique approach to ensuring organizations realize the maximum impact of their professional development investment. To achieve this, individual learners can practice their new skills and knowledge back on the job and then meet on-line with an FKA facilitator to share their experiences. Learning transfer occurs when the
- [Affiliation with Algonquin College](https://fka.com/affiliations/algonquin-college/) - Affiliation with Algonquin College Business Analysis Essentials The Business Analysis Essentials delivers practical, hands-on, experience-based training in the core knowledge and skills of business analysis. Fundamentals of Leadership Fundamentals of Leadership integrates contemporary management concepts, skills, and tools that managers need to be successful leaders. Information Systems Security Officer Information Systems Security Officer program focuses
- [Affiliation with GHS Enterprise](https://fka.com/affiliations/affiliation-with-ghs-enterprise/) - Affiliation with GHS Enterprise Friesen, Kaye and Associates is pleased to announce our affiliation with GHS Enterprise FKA has partnered with GHS Enterprise to augment our Performance Consulting and Strategy Development and Deployment capability. GHS Enterprise’s proprietary Learning Lane provides the road map for developing a learning strategy that relates learning to all other phases
- [Affiliations](https://fka.com/affiliations/)
- [About](https://fka.com/about/)
- [Sample Page](https://fka.com/sample-page/) - This is an example page. It's different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this: Hi there! I'm a bike messenger

## My Templates

- [Elementor Footer #52](https://fka.com/?elementor_library=elementor-footer-52) - Content area
- [FKA Basic Course](https://fka.com/?elementor_library=fka-basic-course) - Advanced Facilitation Skills for Virtual Instructors Overview If you are a competent and experienced facilitator who wants to take your skills to the next level, this virtually facilitated program is designed for you! Learn facilitation skills that will maximize learner engagement and retention during your virtual programs and increase transfer of your new skills and
- [Program](https://fka.com/?elementor_library=program) - Developing Level 2 Learning Assessments Program Overview When developing and delivering workplace learning, it is critical to analyze its effectiveness. One of the most commonly used methods to evaluate learning solutions identifies four levels: ReactionLearningPerformanceResults Level 1 assessment—the questionnaires we all use at the end of the learning program only capture the learners’ feelings about
- [Elementor Single Post #1295](https://fka.com/?elementor_library=elementor-single-post-1295) - Related Articles
- [Contact Us template](https://fka.com/?elementor_library=contact-us-template) - Contact Us Have Questions? Please reach out to us. Have questions, needs, learning or performance concerns? Our team of experts can help. 1-800-352-5585 fka@fka.com Live Chat How Can We Assist You? Please fill out and submit the form below and we'll get back to you as soon as possible. * - required field First name
- [Form 1](https://fka.com/?elementor_library=form-1) - If you have questions, Contact us!
- [about tastinomial](https://fka.com/?elementor_library=about-tastinomial) - Client Testimonials and Reviews Virtual training in our team has blossomed thanks to the techniques and best practices from your training. Nadime AziziSiemens Healthineers I was very impressed with the professionalism of the instructor – there was no time wasted, we were exposed to lots of meaningful information. Ingrid John-BaptistePWGSC Great, really enjoyed it. It
- [home tastimonial](https://fka.com/?elementor_library=home-tastimonial) - Client Testimonials and Reviews Virtual training in our team has blossomed thanks to the techniques and best practices from your training. Nadime AziziSiemens Healthineers I was very impressed with the professionalism of the instructor – there was no time wasted, we were exposed to lots of meaningful information. Ingrid John-BaptistePWGSC Great, really enjoyed it. It
- [Programs Single](https://fka.com/?elementor_library=programs-single) - Related Programs
- [Programs category](https://fka.com/?elementor_library=elementor-archive-1706)
- [Program Page](https://fka.com/?elementor_library=program-page) - The following is a full curriculum of programs for facilitators, instructors, instructional designers, performance consultants and learning executives that can lead to certification. FKA programs are offered both virtually and in-person to the public or for specific organizations.
- [Single card blog](https://fka.com/?elementor_library=elementor-loop-item-1434) - read more
- [Elementor Header #21](https://fka.com/?elementor_library=elementor-header-21) - Content area
- [Default Kit](https://fka.com/?elementor_library=default-kit)
- [keybook-faq](https://fka.com/?elementor_library=keybook-faq) - The following sessions delivered at conferences and special events are also available on a customized on-line or on-site basis. They can be included in your upcoming corporate meeting or organizational function and can also be expanded or combined to create 1/2 day or longer learning interventions. BLENDED LEARNING SUCCESS STORY: REVITALIZING NEW HIRE TRAINING A
- [Program Post Content2](https://fka.com/?elementor_library=program-post-content2) - Performance Consulting in the Virtual Environment Program Overview Performance Consulting is a strategic process to measure, improve, and sustain organizational results. The way we carry out this process continues to change, as we work remotely with our business partners to optimize workplace performance. What does not change, whether you work virtually or in-person, is the
- [Program Card](https://fka.com/?elementor_library=program-card)
- [home-page](https://fka.com/?elementor_library=home-page) - Virtual training in our team has blossomed thanks to the techniques and best practices from your training. Nadime, Siemens Healthineers 5 Stars! This was the best course I have taken in years! It matched the actual business need that I have! Brad, IBM I was very impressed with the professionalism of the instructor – there

## Programs

- [Instructional Techniques Online](https://fka.com/programs/instructional-techniques-online/) - Based on our award-wining Instructional Techniques workshop, this online version is facilitated in six (6) session and is ideal for instructors and facilitators responsible for transferring their skills and knowledge to be successful in a classroom-based, face to face environment.
- [Instructional Techniques for the Virtual Classroom - Self Directed](https://fka.com/programs/instructional-techniques-for-the-virtual-classroom-self-directed/) - Interested in becoming a Microsoft Certified Trainer (MCT)? As an approved Instructional Skills Certificate Provider, FKA can help you achieve that goal.
- [Advanced Facilitation Skills for Instructors](https://fka.com/programs/advanced-facilitation-skills-for-instructors/) - Highly competent and experienced facilitators wanting to take their skill set to the next level, will practice managing group dynamics using advanced facilitation techniques.
- [Performance Consulting in the Virtual Environment](https://fka.com/programs/performance-consulting-in-the-virtual-environment/) - This program examines additional requirements needed for a successful virtual consulting engagement. Like the in-person program, you will practice the concepts and skills through an engaging case study that simulates a virtual performance consulting intervention from beginning to end.
- [Performance Consulting](https://fka.com/programs/performance-consulting/) - Unlock your potential with our performance consulting programs. Get Expert guidance to enhance productivity and achieve business goals. Learn more at FKA.com
- [Instructional Techniques](https://fka.com/programs/instructional-techniques/) - Explore our instructional techniques process for enhancing delivery skills. Unlock the secrets to engaging presentations and impactful facilitation. Learn more!
- [Instructional Techniques for the Virtual Classroom](https://fka.com/programs/instructional-techniques-for-the-virtual-classroom/) - A synchronous online program presenting a variety of engaging and interactive techniques that model best practices using any platform in the virtual environment.
- [Developing Level 2 Learning Assessments](https://fka.com/programs/developing-level-2-learning-assessments/) - Develop reliable, valid, fair, and defensible assessments for your learning solutions using your real-world content.
- [Developing Level 2 Learning Assessments Online](https://fka.com/programs/developing-level-2-learning-assessments-online/) - This online program will allow you to develop reliable, valid, fair, and defensible assessments for your learning solutions. You will use your real-world content to develop assessments and receive specific and constructive feedback to improve your programs.
- [Designing Instruction Online](https://fka.com/programs/designing-instruction-online/) - An online version of our cornerstone program for anyone wanting a structured framework to design learner-centered programs that lead to performance improvement and business results.
- [Advanced Facilitation Skills for Virtual Instructors](https://fka.com/programs/advanced-facilitation-skills-for-virtual-instructors/) - Highly competent and experienced virtual facilitators wanting to take their skill set to the next level, will practice managing group dynamics using advanced virtual facilitation techniques.
- [Instructional Techniques for Subject Matter Experts and Occasional Trainers Online](https://fka.com/programs/instructional-techniques-for-subject-matter-experts-and-occasional-trainers-online/) - This program is designed for subject matter experts and individuals who are called upon to deliver learning in a a traditional, face-to-face learning environment. The program is facilitated online consisting of six (6) 2-hour live facilitated sessions.
- [Instructional Techniques in the Virtual Classroom for Subject Matter Experts and Occasional Trainers](https://fka.com/programs/instructional-techniques-in-the-virtual-classroom-for-subject-matter-experts-and-occasional-trainers-online-2/) - This program is designed for subject matter experts and individuals who are called upon to deliver learning in a a traditional, face-to-face learning environment. The program is facilitated online consisting of six (6) 2-hour live facilitated sessions.
- [On-the-Job Training: Design and Delivery](https://fka.com/programs/on-the-job-training-design-and-delivery/) - This customized session gives the hands-on experience required to design and deliver structured on-the-job training (OJT) programs and materials.
- [Facilitation Skills: Running Effective Meetings](https://fka.com/programs/facilitation-skills-running-effective-meetings/) - Practice the process of effective facilitation that utilizes the knowledge, ability, and creativity of individuals within meetings and group sessions.
- [Presentation Skills](https://fka.com/programs/presentation-skills/) - Enhance your presentation skills with FKA's comprehensive programs. From public speaking to effective communication, develop confidence and impact. Join today!
- [Virtual Producer](https://fka.com/programs/virtual-producer/) - Elevate your virtual events with our Virtual Producer services. Our expert facilitators ensure seamless delivery and engagement. Contact us today!
- [Designing Instruction](https://fka.com/programs/designing-instruction/) - Explore FKA's instructional design programs for creating effective training solutions. Learn about designing instruction, development strategies, and more.
- [Instructional Techniques for On-the-Job-Training](https://fka.com/programs/instructional-techniques-for-on-the-job-training/) - Designed for trainers who are responsible for instructing one on one or in small group sessions in the work environment.
- [Advanced Presentation Skills](https://fka.com/programs/advanced-presentation-skills/) - Designed for experienced presenters, this program focuses on techniques that allow you to deliver dynamic, high-impact presentations in any situation.
- [Facilitation Skills: Running Effective Customer Meetings](https://fka.com/programs/facilitating-effective-customer-meetings/) - Develop skills that lead to and support your ability to manage customer meetings and demos for maximum results.
- [Instructional Techniques for Teleconferencing](https://fka.com/programs/instructional-techniques-for-teleconferencing/) - This 6-session program uses teleconferencing technology to introduce and model how to deliver workplace learning and instruction by phone or conference call.
- [Running Effective Virtual Sales Meetings](https://fka.com/programs/virtual-selling-running-effective-sales-meetings/) - This program is a must to ensure you have the skills set to plan for, and facilitate professional, engaging, and successful virtual sales meetings.
- [Facilitation Skills: Running Effective Virtual Meetings](https://fka.com/programs/facilitation-skills-running-effective-virtual-meetings/) - This program identifies key differences in facilitating virtual meetings and allows facilitation of an online meeting or virtual group session using your organization's web meeting software.
- [Virtual Instructor](https://fka.com/programs/virtual-instructor/) - A synchronous online program presenting a variety of engaging and interactive techniques that model best practices using any platform in the virtual environment.
- [Advanced Instructional Design](https://fka.com/programs/advanced-instructional-design/) - Simplify and speed up the instructional design process when making more complex analysis and design decisions.
- [Developing Instructor Led Learning Online](https://fka.com/programs/developing-instructor-led-learning-online/) - Virtually Facilitated - Develop learning programs for the physical environment that add more variety in your presentation and application methods.
- [Developing Instructor Led Learning](https://fka.com/programs/developing-instructor-led-learning/) - Add more variety in your presentation and application methods when developing learning programs for the physical classroom environment.
- [Fundamentals of Design and Delivery](https://fka.com/programs/fundamentals-of-design-and-delivery/) - Step through the process of designing a learner-centered lesson, then build your skills as an instructor by facilitating your designed lesson.
- [Maximizing Adult Learning](https://fka.com/programs/maximizing-adult-learning/) - This interactive program demonstrates how to maximize adult learning by using a variety of activities that keep learners engaged and motivated to learn.
- [Assessing Design Quality of Learning Programs](https://fka.com/programs/assessing-design-quality-of-learning-programs/) - In design, the blueprint for the learning program is finalized into content, and organized into courses, modules and lessons. It describes what the learners will be able to DO, after the program, in the workplace environment. In development, learning material is created, which may encompass self-directed, facilitated in person or in the virtual classroom, as well as on-the-job environments and/or blended learning.
- [Job Aid Design](https://fka.com/programs/job-aid-design/) - This program provides a structured process required to design and develop seven different types of job aids based on your organization’s work environment.
- [Games That Teach](https://fka.com/programs/games-that-teach/) - Make your programs more engaging as you learn how to design, develop, and facilitate games that support your learning initiatives.
- [Managing the Learning Organization Online](https://fka.com/programs/managing-the-learning-organization-online/) - This program, like the in-person version, examines the common characteristics for managing the learning organization and builds a best practice portfolio that ensures measurable results.
- [Managing the Learning Organization](https://fka.com/programs/managing-the-learning-organization/) - You will examine common characteristics for managing the learning organization and build a best practices portfolio that will ensure measurable results.
- [Scoping and Planning Learning Online](https://fka.com/programs/scoping-and-planning-learning-online/) - You will apply a structured process to scope and plan the development of learning initiatives to determine course length, resources required, and development effort.
- [Learning and Training Needs Analysis Online](https://fka.com/programs/learning-and-training-needs-analysis-online/) - This program provides a structured process for identifying and prioritizing organizational learning needs.
- [Developing Interactive e-Learning](https://fka.com/programs/developing-interactive-e-learning/) - This program helps you design and develop meaningful engaging and interactive e-Learning for both the self-directed and facilitated online environment.
- [Coaching High Performance](https://fka.com/programs/coaching-high-performance/) - This highly interactive program provides a coaching framework to continuously nurture and improve workplace learning and performance.
- [Presentation Skills for the Virtual Environment](https://fka.com/programs/presentation-skills-for-the-virtual-environment/) - Keep your remote audience engaged and motivated as you put into practice effective presentation techniques using your organization's web presentation software.
- [Converting to the Virtual Classroom](https://fka.com/programs/converting-to-the-virtual-classroom/) - You will assess your present traditional classroom programs and determine what is required to transition them to engaging virtual programs.

## Categories

- [Blog](https://fka.com/category/blog/)

## Categories

- [Performance Improvement](https://fka.com/programs-category/needs-identification/) - Discover tailored performance improvement programs at FKA. Our Needs Identification programs optimize your organization’s efficiency and productivity.
- [Instructional Design](https://fka.com/programs-category/design-and-development/) - Explore FKA’s instructional design programs for comprehensive learning & development. Gain expertise in designing effective learning experiences using FKA’s patented Instructional Design Methodology and Systematic Learning Process.
- [Delivery and Facilitation](https://fka.com/programs-category/delivery-and-facilitation/) - Explore our delivery and facilitation programs designed to enhance instructional skills. Find tailored solutions for effective teaching methods at FKA.
- [Evaluation and Validation](https://fka.com/programs-category/evaluation-and-validation/) - Explore FKA’s Level 2 evaluation programs designed to assess and validate performance. Enhance learning effectiveness with our comprehensive evaluation solutions.