Performance Consulting Program

Performance Consulting Program Overview

Are you charged with improving performance and results in your business units? If you have been asked to address issues that may not be solved by learning initiatives alone, this program is essential for you. Examine the difference between learning and performance consulting roles and gain a blueprint for conducting performance consulting interventions.

You will practice the concepts and skills through an engaging case study that simulates a performance consulting intervention from beginning to end.

Aussi disponible en Français – Atelier sur la consultation en rendement

También disponible en español  – Consultoria sobre el Desempeño!

“Enjoyed the program. Helped engage my team in thought process for moving programs to the next level and moving performance consulting concepts throughout company.”

Julie Arotin
MCG Health,LLC
Seattle, WA

Click on a Date Below to Register

No Public programs scheduled at this time. Please contact FKA to have us deliver a customized or Off-the-shelf program at your location or online, or take advantage of our One-on-One Coached Learning Services. Coached Learning is available on any topic area covered in our programs. Call us at 1-800-FKA-5585.

We are moving our face-to-face programs to an online format due to physical distancing constraints. We will resume our classroom facilitation when it is possible to do so safely.

Who Should Attend the Performance Consulting Program?

  • Learning and HRD professionals who need to create collaborative partnerships with senior executives and business unit managers in order to improve performance and organizational effectiveness.

  • Performance consultants who must analyze performance problems and develop multi-faceted solutions in support of business goals.​

  • Managers and professionals whose learning organizations are evolving from learning to performance improvement, and who have responsibility for linking business needs to workplace learning and performance interventions.​​
  • Discuss strategies for creating collaborative relationships with managers.
  • Plan how to overcome resistance to your performance improvement initiatives.​
  • Apply your new skills and knowledge to a realistic case study as you move through the performance consulting process.
  • Build a set of Best Practices through peer-discussions and individual structured feedback
  • Return to work ready to immediately apply effective strategies to solve your current performance improvement challenges
  • Take home a comprehensive manual packed with job aids, checklists, decision tables, guidelines, and reference materials that will help you address future business and performance needs.​
  • Receive Complimentary Post-Learning Sustainment.
  • Define successful Performance Consulting.
  • Establish and maintain a collaborative partnership with clients.
  • Engage the client and handle client resistance.
  • Validate deliverables and decisions with your client.
  • Identify Business Needs and Performance Needs.
  • Select effective data collection methods and tools to collect critical performance data.
  • Assess the performance problem.​
  • Diagnose the causes of the performance discrepancy.​
  • Propose solution strategies.
  • Apply the techniques, tools, and practices associated with Performance Consulting​
  • Overview
    • The Work Environment
    • Core Competencies of Consultants
    • The Consulting Model
    • Performance Factors
    • FKA Design Methodology™
    • The Performance Assessment Process
  • Identifying Business and Performance Needs
    • Consultant Roles
    • Organizational Needs
    • Client Resistance
    • Engaging the Client
  • Analyzing Performance
    • Performance Models
    • Data Collection
  • Contracting to Proceed
  • Determining Performance Problems
    • Performance Problems and Causes
    • How to Determine the Probable Cause(s)
  • Recommending Solutions
    • Solution Strategies
  • Managing the Implementation of the Intervention
    • Monitoring Interventions
    • Achieving Closure
    • Assessing the Intervention
  • Performance Consultant’s Survival Guide
  • Consultant Self-Assessment Checklist
  • Core Competencies of Consultants
  • Consulting Model
  • Performance Factors
  • Performance Consulting Process
  • Data Collection Guidelines
  • Exploratory Questions
  • Population Factors
  • Contracting Guidelines and Checklist
  • Questions to Clarify Probable Cause
  • Dos and Don’ts of Feedback
  • Guidelines for Preparing for the Feedback Meeting
  • Consultant’s Worksheet
  • Implementation Planning Worksheet
  • Progress Review Worksheet
  • Responsibility Rating Worksheet
  • Action Plan
  • Performance Consultant’s Survival Guidelines
  • Learners will practice the performance consulting process through a series of activities based on a sustained case study
  • Two days – $1,499 – plus applicable taxes
  • Take Performance Consulting in conjunction with Training Needs Analysis and receive a $200 discount.  Please use code TNAPC (case sensitive) when registering for the Performance Consulting portion to receive discount.

    Online $2099 – plus applicable taxes – 6 live sessions